In accordance with the Saudi E-Commerce Law & Public Health Regulations for Food Products
Customers are entitled to inspect and sample the honey upon delivery in the presence of the courier representative before accepting the shipment. If you are not satisfied with the product or taste, you must state your rejection immediately on the spot so the order can be returned with the driver. Once the order is accepted and delivered, no returns or refunds will be accepted under any circumstances to comply with health safety regulations and prevent any potential fraudulent behavior.
Pursuant to Article 13 of the Executive Regulations of the Saudi E-Commerce Law, consumable food products (including honey) are exempt from general return rights once accepted and delivered, in strict accordance with public health and food safety standards.
We guarantee the pristine arrival of our honey jars. If a bottle arrives damaged or cracked during transit, you are entitled to an immediate replacement or full refund within 7 days of delivery, at no cost to you.
All refunds are processed electronically and automatically returned to the original card used for checkout via the secure Moyasar gateway. The time it takes for the refunded amount to appear in your account depends on the card type: